Let's make sure you're ready for your call
- Tips for a successful call
- If you have any call issues, refer to our troubleshooting guide
Tips for a successful call
Find a private, distraction-free space
- Pick a quiet spot where you won't be interrupted.
- Use headphones for clearer sound and fewer echoes.
Use a strong, reliable and secure internet connection
- Aim for at least 15Mbps download speed for a smooth call. Test at fast.com
- Avoid public Wi-Fi (like at a coffee shop). It's often slow, unreliable, and may not be secure.
Keep your browser up to date
- For the best call quality and security, make sure you're using the latest version of your browser. Learn how to update your browser
Enable camera & microphone permissions
- Make sure the browser has access to your microphone and camera.
Enjoy your call.
How does the test work?
- You'll likely be asked for permission to use your microphone and video camera.
- You should see your own face on the screen.
- That's it! Just close the window when you're done.
- If you're running into trouble, check out our guide for tips.
Sorry, we don't yet have support for Safari on KHTML, like Gecko.
The Jane team is working hard to add support for all the major web browsers and devices, but in the mean time our video feature is best experienced on Chrome or Opera on a desktop or laptop computer.
- Download Chrome for free
For more help with getting connected, please check out our guide for tips.