• iPhone & iPad: If you're on an iOS device (iPhone, iPad) you will need the Jane Online Appointments app which is available on the app store. Please make sure your app is updated to the latest iOS app version ( Update here ).

  • Laptops & Desktop Computers: Our Online Appointments are best experienced using Chrome or Opera.
    Firefox unfortunately does not allow to reduce the quality of the video so it will gobble up all your bandwidth. Safari is audio only.

  • Android Devices: Android devices work best with Chrome.

  • Check your internet connection at fast.com. You will need a result of 15Mbps or higher. If you're seeing a number measured in Kbps, that's not good news. If your internet connection isn't great, you will have the option to shut off the video and do an audio only session.

  • Make sure you're somewhere private and nobody behind you will be surprised to be visible on camera.

  • Check your battery! Might be best to be plugged in.

  • Close any other apps that might be using up your internet bandwidth. It might be good to turn off other devices on your local network or WiFi that might be using your internet connection (e.g. Netflix, Fortnite, Spotify).

  • For your security and privacy, this system is not designed to record or store audio or video and all electronic audio and video communication will be encrypted in transit.

How does the test work?

  • You'll likely be asked for permission to use your microphone and video camera.
  • You should see your own face on the screen.
  • That's it! Just close the window when you're done.
  • If you're running into trouble, check out our guide for tips.
Test My Video

You will need the Jane Online Appointments app to join the session on your .

Please make sure your app is updated to the latest iOS app version, by clicking on the app store icon below.
App store download

Once you have the app installed, you're good to go! Here's a few other tips for your online appointment:

  • Check your internet connection at fast.com. You Will Need If your internet connection isn't great, you will have the option to shut off the video and do an audio only session.
  • Make sure you're somewhere private and nobody behind you will be surprised to be visible on camera.
  • Check your battery! Might be best to be plugged in.
  • For your security and privacy, this system is not designed to record or store audio or video and all electronic audio and video communication will be encrypted in transit.

How does the test work?

  • You'll switch over to the Jane Online Appointments app
  • You'll likely be asked for permission to use your microphone and video camera.
  • You should see your own face on the screen.
  • That's it! Just close the app when you're done.
  • If you're running into trouble, check out our guide for tips.
I've got the app, Test My Video

The Jane team is working hard to add support for all the major web browsers and devices, but in the mean time our video feature is best experienced on Chrome or Opera on a desktop or laptop computer.

For more help with getting connected, please check out our guide for tips.